How do I use the "Create Product Troubleshooting Guides" prompt?

Copy the prompt template, fill in the variables (PRODUCT_NAME, PRODUCT_TYPE, USE_CASES, TARGET_AUDIENCE), and paste it into ChatGPT, Claude, or Gemini.

What AI tools work with this customer-support prompt?

This prompt works with chatgpt, claude, gemini. Simply copy and paste the template into any of these AI assistants.

Tips for getting the best results?

Include actual error messages and codes that users might see to make solutions easier to find Add screenshots or diagrams for visual steps when possible - mention where they would be helpful Test each solution yourself or with your team before publishing to ensure accuracy Keep language simple but avoid being condescending - assume users are capable but may lack technical knowledge Update the guide regularly based on new support tickets and user feedback patterns

customer-support intermediate

Create Product Troubleshooting Guides

Generate comprehensive troubleshooting guides for any product. Covers common issues, solutions, and prevention tips.

Works with: chatgptclaudegemini

Prompt Template

Create a comprehensive troubleshooting guide for [PRODUCT_NAME]. Structure the guide to help both customers and support agents quickly resolve common issues. Product Details: - Product: [PRODUCT_NAME] - Type: [PRODUCT_TYPE] - Common use cases: [USE_CASES] - Target audience: [TARGET_AUDIENCE] Please organize the guide with the following structure: 1. **Quick Diagnostics Checklist**: A 5-step initial assessment to identify the problem category 2. **Common Issues & Solutions**: List the top 8-10 most frequent problems with: - Clear problem description - Step-by-step solution (numbered steps) - Expected outcome after each step - Alternative solutions if the first doesn't work 3. **Advanced Troubleshooting**: For complex issues that require: - Technical knowledge - Special tools or settings - Multiple solution attempts 4. **Prevention Tips**: Proactive measures to avoid future issues 5. **When to Contact Support**: Clear criteria for escalation, including what information to provide 6. **FAQ Section**: Address 5-7 frequently asked questions related to troubleshooting Format each solution with clear headings, bullet points for lists, and bold text for important warnings or notes. Use simple, non-technical language while remaining accurate and thorough. Include estimated time requirements for each solution where relevant.

Variables to Customize

[PRODUCT_NAME]

The specific product name you're creating the guide for

Example: SmartHome WiFi Security Camera Model SC-200

[PRODUCT_TYPE]

The category or type of product

Example: wireless security camera with mobile app connectivity

[USE_CASES]

Primary ways customers use this product

Example: home security monitoring, pet surveillance, remote property checking

[TARGET_AUDIENCE]

Who typically uses this product

Example: homeowners with basic to intermediate technical skills

Example Output

# SmartHome WiFi Security Camera SC-200 Troubleshooting Guide ## Quick Diagnostics Checklist 1. Check power LED status (solid blue = normal) 2. Verify WiFi connection strength 3. Test mobile app connectivity 4. Confirm camera positioning and lens clarity 5. Review recent error notifications ## Common Issues & Solutions ### Camera Won't Connect to WiFi **Problem**: Camera fails to connect during setup or loses connection **Solution**: 1. Reset camera by holding reset button for 10 seconds 2. Ensure WiFi password is correct (case-sensitive) 3. Move camera within 10 feet of router during setup 4. Use 2.4GHz network only (5GHz not supported) 5. Restart your router and wait 2 minutes **Expected outcome**: Blue LED should pulse during connection, then turn solid ### Blurry or Dark Video Quality **Problem**: Video appears unclear or too dark **Solution**: 1. Clean lens with microfiber cloth 2. Adjust night vision settings in app 3. Check lighting conditions (add light source if needed) 4. Verify camera isn't facing direct sunlight **Time required**: 5 minutes ## When to Contact Support Contact our support team if: - Hardware reset doesn't resolve connectivity issues - Camera shows physical damage - Problems persist after trying all relevant solutions **Information to provide**: Model number, error messages, steps already attempted

Pro Tips for Best Results

Include actual error messages and codes that users might see to make solutions easier to find
Add screenshots or diagrams for visual steps when possible - mention where they would be helpful
Test each solution yourself or with your team before publishing to ensure accuracy
Keep language simple but avoid being condescending - assume users are capable but may lack technical knowledge
Update the guide regularly based on new support tickets and user feedback patterns