How do I use the "Write Follow-Up Survey Email Requests" prompt?

Copy the prompt template, fill in the variables (COMPANY_NAME, INTERACTION_TYPE, TIME_SINCE_INTERACTION, SURVEY_TYPE, SURVEY_DURATION, INCENTIVE), and paste it into ChatGPT, Claude, or Gemini.

What AI tools work with this customer-support prompt?

This prompt works with chatgpt, claude, gemini. Simply copy and paste the template into any of these AI assistants.

Tips for getting the best results?

Keep subject lines specific and mention the time commitment upfront to set expectations Reference the specific interaction to jog the customer's memory and add personalization Always explain the 'why' - how their feedback creates value for other customers Use brackets for survey links and customer names so they're easy to customize Test different incentive amounts and types to see what drives the best response rates

customer-support beginner

Write Follow-Up Survey Email Requests

Generate compelling follow-up survey emails that increase response rates. Perfect for customer support teams seeking valuable feedback.

Works with: chatgptclaudegemini

Prompt Template

You are a customer success specialist writing a follow-up email to request survey feedback. Create a professional, friendly email that encourages participation while respecting the customer's time. Context: - Company: [COMPANY_NAME] - Previous interaction: [INTERACTION_TYPE] (e.g., support ticket, purchase, service call) - Time since interaction: [TIME_SINCE_INTERACTION] - Survey type: [SURVEY_TYPE] (e.g., customer satisfaction, product feedback, support experience) - Estimated completion time: [SURVEY_DURATION] Email requirements: - Subject line that creates urgency without being pushy - Personalized greeting - Brief reminder of the previous interaction - Clear explanation of why their feedback matters - Emphasis on how long the survey takes - Direct call-to-action with survey link placeholder - Optional incentive mention if applicable: [INCENTIVE] - Professional signature - Warm, conversational tone - Mobile-friendly formatting Make the email concise (under 150 words) but compelling enough to drive responses. Focus on the value exchange - how their input helps improve the experience for everyone.

Variables to Customize

[COMPANY_NAME]

Name of your company or organization

Example: TechSupport Pro

[INTERACTION_TYPE]

Type of previous customer interaction

Example: technical support ticket resolution

[TIME_SINCE_INTERACTION]

How long ago the interaction occurred

Example: last week

[SURVEY_TYPE]

What kind of feedback you're collecting

Example: support experience survey

[SURVEY_DURATION]

How long the survey takes to complete

Example: 2 minutes

[INCENTIVE]

Any reward or incentive offered (or 'none' if not applicable)

Example: $5 Amazon gift card

Example Output

Subject: Quick favor? 2-minute feedback on your recent support experience Hi [Customer Name], I hope your technical issue from last week is still resolved! I'm following up because your experience with TechSupport Pro matters to us. Would you mind sharing quick feedback about your recent technical support ticket resolution? Your insights help us improve our service for everyone. The support experience survey takes just 2 minutes and covers the key moments of your experience with our team. [Take the 2-Minute Survey] As a thank you, everyone who completes the survey receives a $5 Amazon gift card. Your honest feedback – whether positive or constructive – helps us serve you and other customers better. Thanks for your time! Best regards, [Your name] Customer Success Team TechSupport Pro

Pro Tips for Best Results

Keep subject lines specific and mention the time commitment upfront to set expectations
Reference the specific interaction to jog the customer's memory and add personalization
Always explain the 'why' - how their feedback creates value for other customers
Use brackets for survey links and customer names so they're easy to customize
Test different incentive amounts and types to see what drives the best response rates